Terms of service
TERMS OF SERVICE
Last updated: January 2026
By accessing or purchasing from The Unseen Two (theunseentwo.com), you agree to be bound by the following terms. Please read them carefully.
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1. ABOUT US
The Unseen Two is a luxury fashion label based in Firozepur, Punjab, India. We design and sell clothing and accessories through our online store at theunseentwo.com.
Business Name: The Unseen Two
Email: hello@theunseentwo.com
Location: Firozepur, Punjab, India
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2. ELIGIBILITY
By using our website, you confirm that:
· You are at least 18 years of age
· You are legally capable of entering into a binding contract
· You are not prohibited from purchasing our products under any applicable law
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3. PRODUCTS
We make every effort to display our products as accurately as possible. However:
· Colours may vary slightly depending on your screen settings and display calibration
· All products are subject to availability
· We reserve the right to discontinue any product at any time
· Prices are listed in Indian Rupees (₹) and are inclusive of all applicable taxes unless stated otherwise
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4. ORDERS & PAYMENT
When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order.
Accepted payment methods:
· Credit and debit cards (Visa, Mastercard, American Express)
· UPI (Google Pay, PhonePe, Paytm)
· Net banking
· EMI (on eligible cards)
· Cash on delivery (select pincodes only)
Payment is processed securely. We do not store your card details on our servers.
Order confirmation does not guarantee product availability. In the rare event that an item is out of stock after your order is placed, we will notify you within 24 hours and offer a full refund or alternative.
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5. PRICING
All prices are listed in Indian Rupees (₹) and include GST where applicable.
We reserve the right to change prices at any time without prior notice. Price changes will not affect orders that have already been confirmed.
Promotional pricing and discount codes are subject to their own terms and cannot be combined unless explicitly stated.
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6. SHIPPING
Please refer to our Shipping Policy at theunseentwo.com/policies/shipping-policy for full details on delivery timelines, costs, and carriers.
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7. RETURNS & REFUNDS
Please refer to our Refund Policy at theunseentwo.com/policies/refund-policy for full details on our return process, eligibility, and timelines.
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8. INTELLECTUAL PROPERTY
All content on this website — including but not limited to text, photography, graphics, logos, product designs, and brand identity — is the exclusive property of The Unseen Two and is protected by applicable copyright and intellectual property laws.
You may not:
· Reproduce, copy, or redistribute any content from this site without written permission
· Use our brand name, logo, or imagery for any commercial purpose
· Claim ownership over any designs, photographs, or creative works published on this site
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9. USER CONDUCT
When using our website, you agree not to:
· Use the site for any unlawful purpose
· Attempt to gain unauthorised access to any part of the site or its systems
· Transmit any harmful, offensive, or disruptive code or content
· Misrepresent your identity or affiliation with any person or organisation
· Interfere with the proper functioning of the website
We reserve the right to suspend or terminate access to our website for any user who violates these terms.
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10. PRIVACY
Your privacy is important to us. Please read our Privacy Policy at theunseentwo.com/policies/privacy-policy to understand how we collect, use, and protect your personal information.
By using our website, you consent to the data practices described in our Privacy Policy.
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11. LIMITATION OF LIABILITY
To the fullest extent permitted by law, The Unseen Two shall not be liable for:
· Any indirect, incidental, or consequential damages arising from your use of our website or products
· Loss of data, revenue, or profits
· Damage to your device resulting from accessing our website
· Any errors or inaccuracies in product descriptions or pricing
Our total liability to you for any claim arising from a purchase shall not exceed the amount paid by you for the product in question.
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12. DISCLAIMER OF WARRANTIES
Our website and products are provided on an "as is" basis. We make no warranties, express or implied, regarding:
· The accuracy or completeness of any information on the site
· The availability or uninterrupted access to the website
· That the site is free from errors, viruses, or harmful components
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13. THIRD-PARTY LINKS
Our website may contain links to third-party websites. These links are provided for convenience only. We do not endorse, control, or take responsibility for the content or practices of any third-party sites. Visiting them is at your own risk.
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14. GOVERNING LAW
These Terms of Service are governed by the laws of India. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Firozepur, Punjab.
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15. CHANGES TO THESE TERMS
We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with an updated date. Your continued use of the website after any changes constitutes your acceptance of the revised terms.
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16. CONTACT US
For questions about these Terms of Service, please contact:
The Unseen Two
Email: hello@theunseentwo.com
WhatsApp: +91 8544864519
Punjab, India
Monday to Saturday, 10:00 AM – 6:00 PM IST